Privacy Policy

1. Introduction

NIAMÈS ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our services, visit our website or engage with our concierge team.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our services. By accessing our services, you acknowledge that you have read, understood and agree to be bound by this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information — name, email address, phone number and physical address
• Service preferences — grooming preferences, professional preferences, scheduling requirements and personal notes
• Payment information — billing details processed securely through our payment partners (we do not store full card numbers)
• Communication records — enquiries, booking requests, feedback and correspondence with our team
• Professional application data — for professionals applying to join our network, including qualifications, experience and portfolio information

We may also collect information automatically when you use our website, including IP address, browser type, pages visited and time spent on pages.

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings and service requests
• Match you with the most suitable professional from our network
• Maintain and update your preference profile to personalise future appointments
• Send service confirmations, reminders and follow-up communications
• Process payments and maintain accurate financial records
• Respond to your enquiries and provide customer support
• Send newsletters and updates where you have opted in to receive them
• Improve and develop our services based on usage patterns and feedback
• Comply with legal and regulatory obligations

4. Information Sharing and Disclosure

NIAMÈS does not sell, trade or otherwise transfer your personal information to third parties for commercial purposes. We may share your information only in the following limited circumstances:

• With our professionals — we share only the information necessary for your professional to deliver your requested service (name, service type, location and appointment time). Professionals are contractually bound by confidentiality obligations.
• With payment processors — to process transactions securely
• With service providers — carefully selected partners who assist us in operating our platform, all bound by confidentiality agreements
• When required by law — to comply with legal obligations, court orders or government requests
• With your consent — in any other circumstances, we will seek your explicit consent before sharing your information

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication requirements
• Regular security assessments and penetration testing
• Staff training on data protection and confidentiality
• Contractual confidentiality obligations for all professionals and partners

While we take these precautions seriously, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Specifically:

• Active client profiles are retained for the duration of your relationship with NIAMÈS
• Booking records and preference profiles are retained for 7 years for service continuity and legal compliance
• Payment records are retained as required by applicable financial regulations
• Marketing preferences are updated immediately upon request

You may request deletion of your personal data at any time. We will process such requests within 30 days, subject to any legal obligations we may have to retain certain records.

7. Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Access — the right to request a copy of the personal information we hold about you
• Correction — the right to request correction of inaccurate or incomplete information
• Deletion — the right to request deletion of your personal information
• Portability — the right to receive your data in a structured, machine-readable format
• Objection — the right to object to certain processing activities
• Withdrawal of consent — the right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@niames.com.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytics data. Cookies we use include:

• Essential cookies — necessary for the website to function properly
• Analytics cookies — help us understand how visitors interact with our website
• Preference cookies — remember your settings and preferences

You can control cookie settings through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to NIAMÈS and our services. We are not responsible for the privacy practices of any third-party websites and encourage you to review their respective privacy policies.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take prompt steps to delete such information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or for other operational reasons. We will notify you of material changes by email (where we hold your address) or by posting a prominent notice on our website. Your continued use of our services following notification of changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team:

NIAMÈS — Data Protection
Email: privacy@niames.com
General enquiries: concierge@niames.com

We commit to responding to all data protection enquiries within 5 business days.